4 articles in this category
I have spent years watching documentation units burn out. They revise the same pages every quarter, chasing freshness for its own sake. The result? Us...
You inherit a record. Maybe it is a mission statement from 1992, a code of conduct from 2008, or a product manual written before the company’s pivot. ...
Every legacy document is a time traveler. It was written for yesterday's reader, must answer today's question, and will be read by someone who hasn't ...
Editing the dead is a strange job. You sit with their words, their rhythms, their half-finished thoughts. No one can ask them what they meant. The man...